![]() ![]() I received a reply from a support agent, but it was essentially a scripted response that did not directly address any of my concerns or answer the simple question I asked. I have contacted them to inquire about the only bug that I encountered using Wondershare UniConverter, opening a support ticket with their virtual help department. Even though I am experienced with their programs, Wondershare has had no editorial or content input on this review and has not impacted the findings in my review in any way. I also have experience working with the other major Wondershare video editing program, Filmora. User experience has always been one of my passions because it can turn a powerful program into an unusable mess or transform the most basic program into a joy to work with. As part of my training as a graphic designer, I’ve spent time learning and working with various types of motion graphics and video editing software, examining both their video capabilities and their user experiences. I’ve been working and playing with PC software of all kinds for over 25 years, from small open-source programs to industry-standard software suites.
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